FAQs

Frequently Asked Questions (FAQs)

What is peer support?

Peer support is a form of non-clinical mental health support offered by someone with lived experience of mental health challenges and recovery. It is based on shared understanding, mutual respect, and the belief that people are experts in their own lives.

Peer support focuses on listening, connection, reflection, and empowerment — not diagnosis or treatment.

Is peer support the same as therapy or counselling?

No. Peer support is not therapy, counselling, psychiatry, psychology, or medical care.

Unlike therapy, peer support is:

• Non-clinical and non-diagnostic

• Grounded in lived experience rather than clinical authority

• Collaborative and non-hierarchical

• Focused on understanding, choice, and personal meaning

Peer support can be accessed on its own or alongside other forms of care.

Who is peer support for?

Peer support may be helpful for adults who:

• Feel overwhelmed, isolated, or misunderstood

• Want mental health support without diagnosis or treatment

• Are navigating emotional distress or life transitions

• Are interacting with mental health or social service systems

• Value lived experience and non-judgmental support

You do not need a diagnosis, referral, or treatment plan to access peer support.

Do I need to be in crisis to seek peer support?

No. Peer support is not only for crisis situations.

Many people seek peer support during periods of stress, uncertainty, or transition — or simply because they want to talk with someone who understands mental health challenges from lived experience.

Is peer support confidential?

Yes. Peer support conversations are treated as confidential and respectful within the ethical boundaries of peer support practice.

There are limits to confidentiality in situations involving immediate risk of harm, which are outlined in the full disclaimer on this website.

Is peer support a replacement for therapy or medical care?

No. Peer support is not a replacement for therapy, counselling, medical treatment, or emergency services.

Peer support may complement other supports you choose to access, but it does not provide clinical care or treatment.

What happens in a peer support session?

Sessions are flexible and guided by what you bring to the conversation. There is no required agenda.

Sessions may include:

• Talking through what’s been weighing on you

• Feeling heard and understood

• Reflecting on challenges or decisions

• Exploring coping strategies that feel manageable

• Support navigating systems or resources

You decide the pace and focus of each session.

Why are sessions offered in 30- and 60-minute options?

Peer support is offered in shorter, focused sessions to keep support accessible, sustainable, and easier to integrate into daily life.

Many people find that 30-minute sessions work well for check-ins or talking something through, while 60-minute sessions allow more time for deeper conversation — without becoming overwhelming.

How is peer support different from talking to a friend?

Peer support differs from casual conversation because it is:

• Intentional and boundaried

• Confidential

• Grounded in peer support principles

• Informed by lived experience and training

• Focused entirely on your needs

It offers understanding without pressure, advice, or judgment.

Do you give advice or tell people what to do?

No. Peer support is non-directive.

The role of the peer supporter is to listen, reflect, and support your own decision-making — not to give instructions, diagnoses, or solutions.

Can peer support help with navigating the mental health system?

Yes. Peer support can help with:

• Preparing for appointments

• Talking through options and next steps

• Building confidence in self-advocacy

• Identifying community resources in Hamilton, Ontario

This support is based on lived experience and does not replace professional, legal, or medical advice.

Is peer support available in Hamilton, Ontario?

Yes. Peer support sessions are available in Hamilton, Ontario, with virtual options available by arrangement. Visit the services page to see what type of session is right for you.

How much does peer support cost?

Peer support sessions are offered at:

• $25 for a 30-minute session

• $45 for a 60-minute session

Payment details and policies are outlined on the pricing page.

What if I’m not sure peer support is right for me?

That’s completely okay.

Many people choose to start with a single 30-minute session to see how it feels. There is no obligation to continue, and you are always free to decide whether peer support is a good fit for you.

How do I get started?

You can get started by reaching out through the contact page to ask questions or request a session. There is no pressure to book immediately.

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